Terms and Conditions
Product Terms and Conditions
About the website :
The services offered by www.tealane.com.hk (hereinafter referred to as "our website," "our website," or "this website") are provided to you in accordance with the following Terms of Use and Terms of Service, and any other rules posted on our website (collectively, "these Terms"/"Terms of Use"). Throughout the website, "we" refers to Tealane Limited. Please read the Terms of Use carefully before placing any order on this website. Your use of this website and/or other programs that result in the use of the website's functions/services constitutes your agreement to be bound by the Terms of Use. If you are under the age of eighteen, you must have your parent or guardian familiar with our Terms of Use, Terms of Service, and the "Personal Data (Privacy) Policy Statement" ("the Statement") posted on this website before registering as our customer or using any services of this website. We reserve the right to change the Terms of Use from time to time without prior notice. Your continued use of this website after such changes will be deemed as acceptance of the modified Terms of Use. If you do not agree to the Terms of Use at any time, please do not use this website.
About the product :
All items listed on this website are available for purchase, with supply depending on stock availability. If your order cannot be fulfilled due to insufficient stock, we reserve the right to cancel it.
Pricing :
Prices listed on this website are in Hong Kong dollars. Unless there is a very obvious error, we will accept orders based on the product price and shipping costs listed on this website at the time of order acceptance.
Ordered items :
All orders on this website are subject to acceptance and availability. Items added to your shopping cart are not reserved and can still be purchased by other customers. Orders submitted after selecting items will be paid for via credit card or other electronic payment methods; shipping costs will be automatically calculated for your reference. After you submit your order, we will send you a confirmation email. Please note that this email is only our confirmation of receipt of your order and informing you of product availability and salability, and does not constitute acceptance of the order. All orders you submit are subject to our acceptance or non-acceptance. In certain circumstances, we may refuse to process a transaction for any reason without incurring any liability to you or any third party. For example: the ordered goods are out of stock or do not meet quality inspection standards and are cancelled; or you do not meet the eligibility requirements stipulated in these terms. In such cases, we will notify you by email and arrange a refund to your registered credit card account or other suitable payment account within twenty business days.
Confirm Order :
Once the goods are ready for shipment, we will send you a confirmation email detailing the products you ordered, as well as the details and costs of the delivery service. Only then does it signify that we have accepted your order and processed your payment; simultaneously, a sales contract is established between you and Zhenli International Limited . This sales contract only covers the goods we have confirmed will be shipped; we have no obligation to provide any goods beyond those confirmed in the contract.
Payment Terms :
The total payment amount will be displayed in the order details and before you press submit for confirmation. This amount will also be displayed in the order confirmation email we send. We accept the following payment methods: Visa, Mastercard, and Alipay. During checkout, you will be required to fill in all mandatory payment information. Please note that, in accordance with our privacy policy, we collect and store your information in an encrypted and secure payment system. This information will be fully encrypted and used only to process transactions confirmed by you. All credit card payments also require authorization from the credit card issuer to be processed. Your credit card will only be charged the relevant fees after the order is prepared.
Return or refund terms and conditions:
Once an order is confirmed, it cannot be changed or cancelled.
In the event of any dispute, Zhenli International Limited reserves the right of final decision. Zhenli International Limited reserves the right to amend the above terms and conditions without prior notice.